Terms of Service

SynergyScale Solutions (“we”, “us”, “our”) is an AI-powered lead generation partner based in London, England, United Kingdom. You can reach us at dimitar.a@synergyaisolutions.net.

You must be at least 18 years old and have the legal authority to bind the business you represent. By engaging us you warrant that all information you provide is accurate and that you have the authority to enter into these Terms on behalf of yourself or your organisation.

Our core Services include strategy, infrastructure setup, targeted prospecting, copywriting, campaign launch, and ongoing optimisation for B2B outbound lead generation. Specific scope, deliverables, fees, and timelines are set out in an individual Statement of Work (“SOW”) or written proposal signed by both parties. The SOW prevails over any conflicting provision in these Terms.

Fees are set out in your SOW. Unless otherwise agreed, invoices are due within 7 days of issue. Late payments may accrue interest at 1.5% per month or the maximum permitted by law. Fees are non-refundable once work has commenced, except where explicitly stated in a written guarantee (for example, our 30-day qualified meetings guarantee) or required by law.

Where we offer a performance guarantee (such as “10 qualified meetings in 30 days”), we will continue working at no additional fee until that target is reached, provided you: (a) have supplied all requested onboarding materials, (b) respond to campaign-related requests within 48 hours, and (c) keep your sales calendar reasonably open for booked meetings. The guarantee does not entitle you to a refund of fees already paid.

• Provide timely, accurate information required for onboarding.
• Respond to positive-reply hand-offs within 24 business hours.
• Keep your calendar sufficiently open to accept booked meetings.
• Ensure your offer, pricing, and market fit comply with applicable law and advertising standards.
• Not use the Services to contact consumers (B2C), send unlawful content, or target protected categories in violation of applicable law.

We retain ownership of our frameworks, internal tooling, proprietary playbooks, and any AI-assisted systems used to deliver the Services. You own the deliverables we produce specifically for you under an SOW (such as your copy, sequences, and campaign data), subject to payment in full of all fees owed.

Each party will treat non-public information disclosed by the other as confidential and will not disclose it to third parties or use it other than to perform under these Terms. This obligation survives termination for three years. Nothing in this section prevents disclosure where required by law.

Our handling of personal data is described in our Privacy Policy. Where we process personal data on your behalf as part of the Services, we do so as a data processor in accordance with applicable law (including GDPR and UK GDPR).

• No illegal, deceptive, or fraudulent campaigns.
• No unsolicited marketing to consumer (B2C) audiences or contacts who have previously opted out.
• No impersonation of third parties or misrepresentation of your business.
• No use of the Services to harass, defame, or harm any person.

We may pause, suspend, or terminate the Services immediately if we reasonably believe you are in breach of this section.

The Services rely on third-party platforms (for example, email infrastructure, data providers, CRMs, scheduling tools). We are not liable for outages, deprecations, or pricing changes imposed by those providers, but we will work reasonably to mitigate their impact on your campaigns.

We warrant that we will provide the Services with reasonable skill and care. To the maximum extent permitted by law, all other warranties, express or implied , are excluded. Outbound performance depends on many variables (offer, market, pricing, calendar responsiveness) and we make no guarantee of specific revenue, close rates, or ROI beyond what is explicitly stated in a written guarantee.

Except for breaches of confidentiality, indemnity obligations, or liability that cannot be excluded by law, each party's total liability under these Terms is capped at the fees paid to us in the three months preceding the event giving rise to the claim. Neither party is liable for indirect, consequential, special, or punitive damages, or for lost profits or business opportunity.

You will indemnify and hold us harmless against any claim arising from: (a) your offer, product, or service; (b) content you provide or approve for use in campaigns; or (c) your breach of these Terms or applicable law.

Unless your SOW specifies otherwise, engagements run month-to-month and either party may terminate with 14 days' written notice. We may terminate immediately for non-payment or material breach. Fees earned up to the termination date remain payable.

We may update these Terms from time to time. Material changes will be notified by email or via our website at least 14 days before taking effect. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.

These Terms are governed by the laws of England and Wales. The courts of London, England have exclusive jurisdiction over any dispute arising from or relating to these Terms, subject to any mandatory consumer protections in your jurisdiction.

Questions about these Terms? Email dimitar.a@synergyaisolutions.net.